Q: How do I make a boarding reservation for my dog?

A: Booking your dog’s stay at Pixie’s Paws Pet Palace is straightforward and hassle-free. You can make a boarding reservation by calling us directly or using our convenient online booking option on our website. We recommend booking in advance, particularly during holidays and peak seasons, to ensure availability for your dog. During the reservation process, feel free to share any specific needs or preferences your pet may have.

Q: What should I bring for my dog’s stay?

A: For your dog’s comfort during its stay, it’s ideal to bring their usual dog food, any prescription medications it needs, and a favorite toy or blanket. Your dog’s belongings from home can help your dog adjust more easily to the new environment, and your dog’s food can minimize any potential digestive upsets.

Q: How do you accommodate pets with special needs?

A: At Pixee’s Paws, we are well-equipped to cater to dogs with special needs. Whether administering specific medications, following unique dietary requirements, or providing a calm space for anxious dogs, we ensure each pet receives individualized care. We encourage you to inform us about any special requirements when you make your boarding reservation.

Q: What vaccinations are required?

A: For the health and safety of all our furry guests at Pixee’s Paws Pet Palace, we strictly require up-to-date vaccinations, including rabies, DHPP, and canine influenza. This ensures a safe and healthy environment for all pets in our care. Please bring proof of your dog’s current vaccinations upon check-in, as this is crucial for the safety of your pet and the other animals in our facility.

Q: How do you ensure a healthy environment?

A: At Pixee’s Paws Pet Palace, we prioritize a healthy environment through strict temperature control, regular and thorough cleaning routines, and spacious accommodations to prevent the spread of illnesses like kennel cough. Additionally, our dedicated Arlington, TX, staff diligently monitors the health of all pets, and we have immediate access to veterinary services in case of any emergencies. This commitment to health and cleanliness helps ensure that every pet enjoys a safe and comfortable stay.

Q: What is the daily routine for boarded dogs?

A: At Pixee’s Paws Pet Palace, the daily routine for boarded dogs includes a mix of play, rest, and meal times designed to mirror their usual home routine. We ensure regular potty breaks and fun playtime in our secure play yards, followed by periods of rest. This balance helps your dog feel comfortable and maintains their normal daily rhythm. Our staff closely observes each pet to tailor activities that suit their individual needs.

Q: What are your business hours for check-in and check-out?

A: Our business hours at our dog boarding facility in Arlington are Monday to Friday from 7:00 AM to 7:00 PM and Saturday from 8:00 AM to 5:00 PM. We are closed on Sundays. These hours are set to provide flexibility for check-in and check-out. Feel free to visit our website or contact us directly within these hours for any assistance regarding your pet’s stay.

Q: Do you offer any discounts for extended stays?

A: We offer discounts for extended stays and families boarding multiple pets at Pixee’s Paws Pet Palace. Our goal is to make high-quality care accessible and affordable, ensuring all pet owners can provide their pets with the best experience. This policy is part of our commitment to supporting pet families with various boarding needs.

Q: What are the sleeping arrangements for dogs?

A: Pixie’s Paws Pet Palace offers a kennel-free environment to ensure your dog feels home. Our sleeping areas are designed to replicate the comfort of a home setting, with cozy beds and a calm atmosphere. Dogs sleep and relax in an environment that’s as close to their home experience as possible. For families with multiple dogs, we ensure they can stay together, just like they would at home, to provide them comfort and familiarity. Our priority is to make sure that all dogs have a peaceful and restful night’s sleep in a safe and comfortable setting.

Q: Can my dog socialize with other dogs?

A: Socializing is a key part of our day camp program. We carefully monitor interactions to ensure all pets are comfortable and safe. For dogs less inclined to socialize, we have quieter areas where they can relax without feeling overwhelmed.

Q: What happens in case of a medical emergency?

A: In the event of a medical emergency, our immediate action is to contact the provided emergency contact and seek immediate veterinary care. Our staff is well-trained in emergency response, ensuring your dog’s health and safety remains our utmost priority. In addition to this, we maintain close relationships with local veterinarians and emergency clinics to ensure quick and professional medical attention is always accessible, minimizing any delay in care for your pet.

Q: Are there specific health conditions you cannot accommodate?

A: We aim to accommodate pets with a variety of health needs; however, certain conditions like severe open wounds or highly contagious illnesses may require specialized care beyond our capabilities. We recommend discussing your pet’s specific health conditions with us in advance to determine if our facility is the right fit. This pre-boarding consultation helps us understand and prepare for your pet’s unique needs, ensuring the best care possible during their stay.

Q: Do you offer day camp or daycare services?

A: Yes, we offer day camp and daycare services full of engaging activities to keep your dog active and happy. Our program includes playtime in our yards and interactive toys, catering to the physical and mental stimulation your dog needs. Additionally, our daycare environment is designed to promote socialization and exercise, contributing to your pet’s overall well-being and happiness during their time with us.

Q: What’s your policy on administering medications?

A: We are equipped to administer prescription and over-the-counter medications per your pet’s specific instructions. It’s important that all medications are provided in their original containers with clear dosing instructions to ensure accuracy. Our staff also keeps detailed records of medication administration, ensuring consistency in your pet’s health regimen and providing you peace of mind while they are in our care.